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you are here: > Self > 21.
Ekasys
| 21.7 | The concept of tasks
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| People come to work, they answer the phone, make calls, read and send emails, process transactions, have meetings, attend training courses and perform the many other specialised activities that are particular to their job. | |||||||||||||||||||||||
| All of this is classified as “work”, and very little of this work is analysed in the context of individual tasks. | |||||||||||||||||||||||
| 21.7.1 | Concept of a task | ||||||||||||||||||||||
| Task is a common term used throughout most businesses to describe discrete items of work. Usually tasks are discussed in the context of how they are displayed and sequenced such as calendars, or lists (TODO Lists) as well as process maps. | |||||||||||||||||||||||
| The advent of desktop software providing simple calendars and task management features such as Microsoft Outlook, Eudora and Lotus have also given rise to commonly perceived assumptions when considering tasks. The standard concept of the task remains an item effectively made up of a few discrete data items including startdate, enddate/duedate, subject, location, and possibly some detailed text. | |||||||||||||||||||||||
| 21.7.2 | The concept of limited time | ||||||||||||||||||||||
| When any software vendor or management company talks of workflow systems, time (the time of staff) represents the central commodity being utilised. | |||||||||||||||||||||||
| An obvious, but often missed consideration is that every enterprise has a certain number of staff and therefore a limited supply of staff time available for all tasks, workflows, systems and/or processes. | |||||||||||||||||||||||
| This is a fundamental understanding that the enterprise has a limited supply of staff time with which to utilize the tasks (things to do) to operate the business. | |||||||||||||||||||||||
| 21.7.3 | The limits on what a person does | ||||||||||||||||||||||
| Every activity of human endeavor has some kind of purpose, either explicit or implied. This is exactly the same for individuals working for a business. We perform certain tasks, each of which will have some kind of purpose. These might vary such as (examples only): | |||||||||||||||||||||||
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